Poltys - Support

Your Partner from Start to Finish

Once you choose Poltys DCC, you're never on your own. In addition to free training and unlimited ongoing support, we'll make sure we do all the heavy lifting for you.

We customize your software behind the scenes so that when it's time to get started with us, all that's left to do is reap the rewards..

We're always available to help you out and answer your questions.

We Will Be There For You

Technical Support

Remote support from the Poltys support team.

End-user Training

Free system training.

Cloud Backup

FREE backup and restore of the alarm database and server configuration environment data.

Loyalty Upgrade Path

Preferred loyalty discounts for add-on services, software and/or hardware components to your DCC system.

Expedited RMA

Expedited RMA support for quicker turn-around for hardware with replacement warranty.

System Recovery

Free assistance and support for implementing key safety features of DCC including recovery assistance in the event of server failure.

System Check

Provides continuous monitoring and real-time Email/SMS alerts of your DCC server and will proactively notify you before critical server components or any connected components disconnect.

Software Updates

Ensure DCC is running at peak performance with FREE access to the latest software enhancements including feature updates and interoperability improvements.

Support Agreement Terms

The technical support services are granted by Poltys Inc. to customers by contract.

Please refer to the following documents for more details:

Partnered communities of Poltys DCC not only gain access to a cutting-edge technology platform but also receive comprehensive support from an organization that genuinely comprehends their business and day-to-day activities. Whether it involves collaborating with community administrators or assisting established businesses in achieving greater efficiency, our team and authorized partners are fully prepared to facilitate improved outcomes for all residents and staff members.