New CCView report templates
New CCView real time counters and statistics
IPPT recording on transfer
SIP extension recording on transfer
Start/ Stop recording from CCAgent
Multi-site trunk recording
Account Code and DID Naming
911 Notification for CCView
Success account code support
Enable/ disable recording for ACD/ Outgoing/ NonACD calls
CRM integration for Zoho, IBM Lotusnotes, ADP, Netsuite, vTiger, MS Dynamics 2015,
and MS Outlook 2010/2013 CTI toolbar
Outbound Dialer for CCAgent
provides you with a comprehensive Contact Center solution with real-time
graphics, ACD Reports, Built-in Call Accounting and Outgoing Call Budgeting, 911 notification, and CRM integration.
Supervisors can allocate adequate
resources with tools needed to improve performance.
Real-Time Monitor allows supervisors to change agents, as needed, to balance workloads.
Historical Reports provides global group information and individual performance.
Poltys annnounces that its mobilty portfolio has been enriched with a new solution.
The client-server solution makes available flawless voice, video, presence sharing and instant messaging among mobile users that use Google Android or Apple mobile devices.
Moreover, clients can work as remote extensions of any type of SIP IP-PBXs.
- Operate over Wi-Fi, 3G, 4G, LTE networks
- Work with any type of SIP IP-PBX
- Control Presence, sharing presence information with other mobile users
- Chat with other mobile users
- Work as remote IP-PBX extension
- Establish Video communication with other mobile users inside and outside the company
- Share images and files
- Make use of Network Converged
- Access your personal call history