First off, we're proud of the fact that our system is extremely easy to use including making the day-to-day updates and changes. While your community remains vigilant, our team tirelessly keeps an eye on the health of your system, delivering remote support, monitoring for outages, and conducting system maintenance to enhance your operations and assist you through any difficulties. We proactively detect and address outages, ensuring that our expert support team keeps your community functioning smoothly, the satisfaction and safety of your residents and staff members is our priority.
For assistance, please get in touch with your authorized Poltys DCC dealer or contact support@poltys.com.
Once you choose Poltys DCC, you're never on your own. In addition to free training and unlimited ongoing support, we'll make sure we do all the heavy lifting for you.
We customize your software behind the scenes so that when it's time to get started with us, all that's left to do is reap the rewards..
We're always available to help you out and answer your questions.
Technical Support
Remote support from the Poltys support team.
End-user Training
Free system training.
Cloud Backup
FREE backup and restore of the alarm database and server configuration environment data.
Loyalty Upgrade Path
Preferred loyalty discounts for add-on services, software and/or hardware components to your DCC system.
Expedited RMA
Expedited RMA support for quicker turn-around for hardware with replacement warranty.
System Recovery
Free assistance and support for implementing key safety features of DCC including recovery assistance in the event of server failure.
System Check
Provides continuous monitoring and real-time Email/SMS alerts of your DCC server and will proactively notify you before critical server components or any connected components disconnect.
Software Updates
Ensure DCC is running at peak performance with FREE access to the latest software enhancements including feature updates and interoperability improvements.
Partnered communities of Poltys DCC not only gain access to a cutting-edge technology platform but also receive comprehensive support from an organization that genuinely comprehends their business and day-to-day activities. Whether it involves collaborating with community administrators or assisting established businesses in achieving greater efficiency, our team and authorized partners are fully prepared to facilitate improved outcomes for all residents and staff members.
Expert Installer Partners
Proven, Reliable Technology
Comprehensive Support
Residents
Increased sense of comfort & security
Faster response speed of staff
Make residents feel connected
Mobile durress pendants
Voice call-back to the room provides a more immediate repsonse
Provide family members peace of mind knowing their loved ones are well connected to their care provider
Care Staff
Boost productivity by eliminating multiple walk-ins
Provide increased sense of staff security with staff duress alerts
Reduce overall stress by lowering alarm fatigue
Optimized workflow with customizable alarm priorities
Staff-to-staff communication
Operators
Advance resident safety
Reduce staff turnover
Increase resident satisfaction
Increase overall efficiencies
Intelligently shift/allocate resources based on data
Measure staff efficiency/performance
Reduce liabilities with sensors for doors, windows, water & fire