DIRECT CARE CONNECT / DCC™ EX

Nurse call system and resident safety, built for Canadian senior living

Direct Care Connect DCC™ is a nurse call system that sends every resident call, sensor alert and staff request to the right caregiver, lets them talk to the resident before they reach the room, and records every response. Installed and supported by an authorized dealer in your province.

Schedule a Demo Request a site assessment or call +1 866 437-1360

DCC map viewer, care performance dashboard, and active alarms interface

Built for Canadian senior care. Designed to meet the requirements of UL 2560 and UL 1069.

WHAT DCC DOES

What DCC does for your community

Start with the problem you are solving. Each service runs on the same DCC platform, so you can add the next one without adding another system.

Wired and wireless nurse call devices routing alerts to a mobile phone

Emergency Nurse Call

A wired or wireless nurse call system that helps caregivers locate residents quickly and respond to the most urgent alert.

Explore emergency nurse call

Wireless pendant showing resident location on a mobile floor plan

Wander Management

Wander protection residents will actually keep on, with door control and location awareness across the community.

View Wander Management

Staff Duress

Badges, pendants, apps, and discreet buttons that put help within reach for your team on every shift.

View Staff Duress

Care team push-to-talk communication shown on mobile devices

Caregiver Communication

Alerts reach caregivers on the phones and handsets they already carry, with two-way voice to the resident and integrated IP-PBX calling, paging, and intercom.

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DCC analytics and reporting dashboard with call volume and response time

Analytics & Reporting

Every alert and response is time-stamped, so you can coach staffing and workflows with data, not anecdotes.

Nurse call reporting

Multi-site community management dashboard connected to several senior living buildings

Multi-Site Management

Consistent alerting and reporting across every community you operate, with visibility in one place.

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WHO WE SERVE

From independent living to hospice

DCC scales to the level of care your residents need today and tomorrow.

Long Term Care

Support complex shifts, urgent alerts, and clear response records.

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Assisted Living

Support safety while respecting resident independence.

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Memory Care

Add calm awareness and wander protection where residents need it.

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Independent Living

Offer peace of mind without making daily life feel clinical.

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Hospice

Provide discreet support for comfort-focused care settings.

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HOW DCC IS DIFFERENT

Talk to the resident before you reach the room

DCC combines nurse call with integrated IP-PBX communications, connecting resident alerts, two-way voice, and staff coordination in one platform. When a resident calls for assistance, the alert reaches the right caregiver on a smartphone, cordless phone, SIP handset, or desk phone. Staff can speak with the resident, assess the situation, provide reassurance, and coordinate help before arriving.

One platform, not two systems

Shift and work-zone routing, automatic escalation, staff calling, transfers, conferencing, paging, and intercom, without switching between disconnected systems.

Nurse call stays independent

Nurse-call operation remains independent of the PBX. Alerts stay active and visible even if voice communication is interrupted.

Resident telephone service

The same infrastructure can also carry resident telephone service, so one investment covers both.

Voice is where Poltys started. Our team has built computer telephony and voice communication systems for over two decades, and that engineering sits underneath every DCC deployment.

See how voice and nurse call work together

Wired, wireless, or both in the same community

Most communities are not all one or the other. A corridor of hardwired stations and a wing of wireless pendants report into the same alert workflow.

Wired emergency call station connected to a nurse call monitor

Wired systems

Hardwired call points, pull cords, and room stations for new construction and full installations.

Wireless resident pendant sending an alert to a caregiver phone

Wireless systems

Pendants, wall buttons, and door devices that retrofit into an occupied community with minimal disruption.

See how wired and wireless work together

Every alarm source, every caregiver and every response record, built for Canadian senior living and long-term care.

DEPLOYMENT OPTIONS

Start from the system you have today

DCC is compatible with more than 25 existing nurse call systems, so you keep what still works and replace what does not. Quoting, installation, commissioning and service are handled by an authorized Poltys dealer in your province.

PATH 01

Full system installation

A complete DCC system

For new buildings or existing communities deploying a complete DCC system: server, software, wired or wireless call points and caregiver communication devices.

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PATH 02

System upgrade

Add DCC to your existing system

Connect DCC to one of more than 25 compatible nurse call systems already in place. Retain suitable equipment and add alert routing, caregiver communication, reporting and integrations.

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PATH 03

Server takeover

Replace the server. Retain wireless devices.

Take over a competitor’s compatible Inovonics EchoStream wireless nurse call system. Replace its server with DCC and retain suitable installed transmitters and pendants, following a compatibility review.

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Are you a dealer? See the dealer program or submit a customer opportunity.

WHY POLTYS