Productivity of your people is dependant on automating simple processes like pulling the screen up for the customer calling based on the calling number or other information.

Even if you have only a couple people taking calls the ROI to integrate and automate this process usually pays for itself in weeks not years.

For example if you have 10 agents that handle 15 calls per hour each with a loaded labor cost of $45 per agent and 15 seconds per call to obtain and enter the customer information it costs you $1,125 per week to ignore this.

Please go ahead and use the simple calculators below and find out how CCPro helps you lowering the costs in Call Centers.

Agent Pop-up Automation
Quantity of Agents		Percent of time saved	%
Hourly loaded cost per Agent	$	Savings per call	$
Calls handled, per Agent, per hour		Savings per hour	$
Time saved per call in seconds		Savings per day	$
Hours worked each day		Savings per week	$