Save Both Time and Money

Productivity of your people is increased by automating simple processes. Opening the contact window (screen pop) in an application for the customer calling using Caller ID, or other information obtained in our IVR solutions. Even with a small group of people taking calls the ROI to integrate and automate usually pays for itself in weeks not years. With just 10 agents and a loaded labor cost of $45 per hour adding the screen pop for an application can save $78,000 per year.

Customers that call looking for information that your employees typically query a database and are just simple tasks can be automated, freeing time up to service customers that really need your help on more complicated issues. Taking the same small group of agents that handle 20 calls per hour each if just 2 of these calls per person could be handled by our integrated IVR the cost savings per year is $124,800.

CRM Integration

CRM (Customer Relationship Management) applications provide intelligent sales, marketing, and support tools designed to improve communication and contact with customers. Integration with our Call Center applications deliver:

• Reduced hold time
• Increased agent efficiency
• Eliminates gathering of common information from customers
• Rapid ROI based on time saved

Our products are designed to quickly integrate with other applications using Microsoft ActiveX technology, information is passed to the CRM application when an incoming call arrives and the agent answers the call. The window is then opened in the CRM application when the call is answered.

Populating a screen based on account information or the Caller ID can easily be accomplished, using our optional fully integrated IVR solution, with either touch tone or voice recognition can obtain any information required to automate and interact with your customer, including the notes related to the call they were on by eliminating the need of the agent to type notes.

Leverage our professional knowledge and capabilities to integrate CCPro with your CRM application and get an edge on your competition.

Remote Installation Services

Poltys Inc. tech support specialists may provide the following remote services via Webex upon request:

• Remote Product Installation
• Product Configuration
• Product Testing within the Customer’s specific environment

Please refer to the Technical Support For Installation.pdf document for more inforation about Poltys Remote Installation Services.

Feel free to ask your questions anytime regarding the Remote Installation Services and we will be pleased to answer you in a timely manner.