Overview

The Voice Mail Connect application is designed to allow users to establish and coordinate people they want to have contacted for after hour support using a single company mailbox. The Panasonic Voice Mail system after receiving a message has 3 numbers assigned to call and notify a person that a new message was taken.

This application is used to redirect the Voice Mail notification numbers to a new set of numbers the user enters in a calendar with a schedule. This easy to use calendar based application provides an easy way for people to maintain or change their coverage team as required.

• External notifications of voice messages for various people based on a predefined timetable
• Direct call forwarding or single mailbox to retrieve voice messages
• Three cascade number scheme for forwarding notifications

Key Features

• Easy to use Calendar for establishing VM notification

Benefits

• Easy confirmation of person assigned to cover calls
• Built in calendar with schedule building tools
• Easy to establish recurring coverage schedules
• Ability to notify coverage person in as low as 1 minute increments for non delivered messages
• Reduces administration costs associated with administrating the call notification schedules
• Improve staff satisfaction by avoiding miscommunication
• Can couple to CCAccounting to see history of called numbers and occurrences
• Can be used with Trunk based call recording
• When coupled with trunk based call recording and the call back is initiated from the Voice Mail System will capture actual call back