Poltys - Integrate with Maximizer, Tigerpaw and Micorsoft CRM 3.0

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CCPro

CCView

CCView Lite

CRM Integration

Desktop Assistant

Overview

CRM Integration add-on (1 st -party TSP) is a middleware add-on that helps the customers to easily integrate the powerful Poltys CCPro with any Microsoft TAPI compliant CRM system of choice, including Maximizer and Tigerpaw.

1 st -party TSP comes to enhance the current set of CRM applications the CCPro product integrates with by adding transparent telephony support based on the industry proven Microsoft CTI technology.

Key Features

Compatible with Panasonic KX-TDA/TDE/NCP IP-PBX series via CCPro software
Integrate with Maximizer andTigerpaw
Allow any CRM 1st-party TAPI compliant application to take advantage of the Call Center features exposed by CCPro along with state-of the art Panasonic telephony products
Provide basic and advanced telephony control:
Make Call
Answer Call
End Call
Hold/ Un-hold
Blind Transfer

Benefits

Gain more effective target customer contact via a central unified hub
Enable collaboration, performance improvement, and better business visibility
Enhance Call Center work-force productivity
Increase customer loyalty and drive repeat business