Call Center View and View-Lite, part of a suite of applications designed on open standards, allows you to both share information and add enhancements easily and cost efficiently...
CCPro
CCView
CCView Lite
CRM Integration
Desktop Assistant
Overview
PBX status monitoring and call accounting tool for Call Centers that provides:
Real time monitoring for all system components (System, Queues, Groups, Agents)
Historical reporting for Trunks and Extensions
Call accounting
Key Features
Compatible with Panasonic KX-TDA/ TDE/ NCP IP-PBXs
Full ACD counters and timers for System, Queue, Group, Agent and Call levels
Easy call accounting setup: call costs by phone number prefix
Comprehensive reports
Historical activity graphs
Custom reports
Supervisor decision to login/Logout Agents
Detailed Call Log and Agent Log
Benefits
Provide rapid ROI through low initial investment and increased overall business performance
Generate reports to support business decisions and evaluate Agents each as needed
Proactive decisions based on real time information
Lowering organization telephony bills by estimating outgoing call costs
