Overview

PBX status monitoring and call accounting tool for Call Centers that provides:

• Real time monitoring for all system components (System, Queues, Groups, Agents)
• Historical reporting for Trunks and Extensions
• Call accounting

Key Features

• Compatible with Panasonic KX-TDA/ TDE/ NCP/ NS IP-PBXs
• Full ACD counters and timers for System, Queue, Group, Agent and Call levels
• Easy call accounting setup: call costs by phone number prefix
• Comprehensive reports
• Historical activity graphs
• Custom reports
• Supervisor decision to login/Logout Agents
• Detailed Call Log and Agent Log
• Send SMS notifications when network connection to PBX is down

Benefits

• Provide rapid ROI through low initial investment and increased overall business performance
• Generate reports to support business decisions and evaluate Agents each as needed
• Proactive decisions based on real time information
• Lowering organization telephony bills by estimating outgoing call costs
• Improve budget planning