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CCPro
CCView
CCView Lite
CRM Integration
Desktop Assistant
CCView 2012
CCView Lite 2012
Incident Tracking System
Panasonic CA Plug-in
Overview
End User call management tool that provides:
Real-time call monitoring
Historical cradle to grave reporting
Call logging and accounting
Key Features
Compatible with Panasonic KX-TDA/ TDE/ NCP/ NS IP-PBXs
Connect to up to 8 networked Panasonic IP-PBXs simultaneously
Display real-time PBX call activity
Enhanced Counters and Timers management
Full PBX ACD statistics and reports
Pre-defined report templates for quick report generation
Global filtering and Security password levels
Send SMS notifications when network connection to PBX is down
Single Supervisor
CCRecord Pro ready
Benefits
Measure Call Center performance vs. service level objectives
Identify and avoid past Call Center service problems
Proactive real-time call monitoring and recording
Improve customer relationship management
Lower organization telephony bills by estimating outgoing call costs
