Overview

End User call management tool that provides:

• Real-time call monitoring
• Historical cradle to grave reporting
• Call logging and accounting

CCView provides optional add-on that tells the caller the estimated hold time they can expect in the Queue. Using the DISA/OGM board, calls are answered and the IVR plays the estimated hold time based on the current statistics and past performance.

Key Features

• Compatible with Panasonic KX-TDA/ TDE/ NCP IP-PBXs
• Connect to up to 8 networked Panasonic IP-PBXs simultaneously
• Display real-time PBX call activity
• Enhanced Counters and Timers management
• Real-time performance graphs
• Full PBX ACD statistics and reports
• Pre-defined report templates for quick report generation
• Global filtering and Security password levels
• Multiple Supervisors
• CCRecord Pro ready

Benefits

• Measure Call Center performance vs. service level objectives
• Identify and avoid past Call Center service problems
• Proactive real-time call monitoring and recording
• Improve customer relationship management
• Lower organization telephony bills by estimating outgoing call costs