Overview

CCRecord Pro is a standalone call recording solution that works on digital and analog extension/ trunk side using special tapping hardware and provides:

• Non-intrusive voice recording
• Extension based for Digital or Analog extensions
• Trunk based for Digital or analog lines with call transfer and DID tables to select extensions recorded
• Historical voice streams management and playback
• Call log for voice records archiving

CCRecord Pro works as an independent call recording solution or integrates with Call Center applications.

Key Features

• Real-time conversation recording
• Recording targets:
• Analog/ Digital Extensions/ Trunks
• Save conversations in .wav format and playing in the default player
• Incoming/ Outgoing, ACD/ Non-ACD and Intercom calls
• Stamp recording with Caller ID, ANI and Agent information
• Manual/ Automatic Recording and no time limit for recording
• Expandable anytime by adding extra tapping boards
• Compatible with Panasonic KX-TDA/TDE/NCP IP-PBX systems

Benefits

• Increase customer confidence, maximizing productivity and dramatically improving employee performance
• Improve quality control
• Help evaluate and analyze agent-customer interactions
• Avoid "he said/she said" dispute