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SIP IVR
CCIVR
CCasrIVR
  Overview

CCasrIVR with Automated Speech Recognition is a telephony software solution that provides the foundation and management of completely automated phone services with or without human operator or touchtone based menu options.

CCasrIVR is powered by Nuance/ LumenVox recognition engines and works with any kind of PBX/ IP-PBXs with analog extensions, including Panasonic KX-TDA/ KX-TDE/ KX-NCP.
Learn how CCPro helps you lowering the costs in Call Centers
Key Features

Compatible with Panasonic KX-TDA/ TDE/ NCP IP-PBXs.

  • Easily expandable according to the number of simultaneous incoming calls required
  • Recognition available:
    • Numeric and Alphanumeric
    • Digits
    • Boolean
    • Citizen ID/Social Security
    • Credit Card
    • Currency
    • Time and Date
    • Phone Number
    • Post Code/ZIP Code
  • Custom words or phrases
  • XML format

Benefits

  • Increase customer satisfaction by providing both speech and touchtone driven menus
  • Lower cost of hiring live agents by using IVR-self based services
  • Speaker and accent independent
  • Automation of applications like Directory Assistance applications
  • Easy to use voice-activated interfaces for complex services and applications

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