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SIP IVR
CCIVR
CCasrIVR
Overview
Powerful software
that adds interactive voice response menu-driven options to Call Centers increasing productivity and customer satisfaction.
Automate customer interactions to Call Centers equipped with Panasonic IP-PBXs
Database lookup for caller identification and decision making
Route incoming calls quickly and effectively to the right department or Agent based on multiple criteria
Key Features
Compatible with Panasonic KX-TDA/ KX-TDE/ KX-NCP IP-PBXs
Seamless integration with CCPro
Greet callers with recorded messages, offer touchtone choices and connect callers to extensions and departments
Easy integration with Panasonic KX-TDA and KX-TDE series
Use Dialogic telephony boards to play greeting messages and get responses
Up to 8 analog 12 port boards into a single 4U industrial chassis
Benefits
Enhance Call Center productivity
Easy to use and easy to upgrade lines capacity
Extend business hours operation
Effective ROI in just a few months after installation
